You have lost important data and are looking for a data recovery company. You see many options, many promises… And it’s normal to feel a little lost. Which one do you choose? What are the differences between one and the other if they all promise the same thing? Are there any security bonuses?
At Laby Data Recovery we have ISO 9001 and ISO 27001 certifications. Simply put, we work with controlled and audited processes and treat your data with maximum security.
We are going to explain in a simple way what all these regulations mean.
What is ISO 9001?
ISO 9001 is an international quality management standard. It does not certify a product, but how a company works.
In a data recovery lab, this translates into:
- Auditing all processes from start to finish. They must be clear and documented at all times.
- All phases of the service must be controlled. Nothing can be left to chance or get out of control.
- In the event of an error (We are human), the standard itself offers tools to detect them quickly and apply corrective measures, which offers an even better service. Once you detect the mistake, you will not make it again (despite being human and being able to trip 50 times on the same stone…)
How do you notice it as a customer?
When a data recovery company like Laby has ISO 9001, you typically see:
- More reliable diagnoses without variations.
- Clearer deadlines and communication. In our case, thanks to our intranet, it allows you to have complete communication, in addition to seeing in real time, everything that is done with your device (including photographs, videos, technician reports, etc.).
- Traceability of the service from the moment you deliver the equipment until you recover your data.
In data recovery, the “how” you work often makes the difference between recovering or not recovering
What about ISO 27001? What is it?
ISO 27001 is the international standard for information security. Here the focus is on protecting your data.
In data recovery, even if you don’t see the data directly, we do deal with sensitive content.
- Personal and professional documentation.
- Private photographs and videos.
- Databases and business projects.
- Contracts, histories, designs, intellectual property…
What does this certification guarantee?
Having ISO 27001 means that there is a system in place to:
- Control who can access your data and how.
- Assess and reduce security risks.
- Protect information throughout the process.
- Manage media and copies securely.
- Act in the event of security incidents if something happens.
- Guarantee the entire service process through NDA type contracts.
- Perform extractions and forensic analysis with absolute rigor
- Creation of documentation and expert technical analysis to be able to act in front of a court and to be able to defend the work carried out.
If your data is important – and if you’re reading this, it is – security isn’t a bonus: it’s mandatory.
For this reason, we can work both at an individual level, such as with City Councils, Universities, police such as the Civil Guard or National Police and even with the CSIC itself.
Quality + safety: A combination that you should demand for your peace of mind.
Having ISO 9001 and ISO 27001 simultaneously is a statement of intent:
- ISO 9001 → we do the work with quality processes and monitor that there are no errors. (And if there are, we learn so that they do not come up again)
- ISO 27001 → we protect your data while we do so and avoid any kind of security incident.
In other words: it is not just a matter of recovering files, but of doing it methodically and with a serious commitment to confidentiality.
When comparing data recovery companies, what questions should you ask yourself?
When you’re hesitating between multiple companies, these questions can help:
- Do you have recognized certifications such as ISO 9001 and ISO 27001?
- Do they clearly explain their process and what they are going to do with your device?
- Do they offer you a professional diagnosis before you start?
- Are they talking about security and confidentiality, or just “success rate”?
- Is it noticeable that they work with procedures and not “by eye”?
- In Google reviews, for example, do customers specify something like clear processes, detailed information, etc?
Certifications are not the only sign of quality, but they are one of the most objective, because they require external audits and a constant review of how work is done. In our case, we are certified by AENOR, whose audits are highly demanding, which in turn translates into results in the service provided.
What you can expect from Laby Data Recovery
At Laby Data Recovery we work each and every one of the cases with these principles:
- Defined and controlled processes (ISO 9001).
- Security and confidentiality at all times (ISO 27001).
- Clear communication: we explain what we see, what options there are and what you can expect.
- Close treatment: we know that behind an album there are stories, work and memories.
Need to recover data? Let’s talk
If you’ve lost important information and don’t know where to start, we can help:
- We analyze your case professionally.
- We explain the recovery options.
- You decide if we go ahead, without commitment.
Contact Laby Data Recovery and tell us what happened to your device.
We’ll guide you to make an informed decision with peace of mind knowing your data is in good hands.